Our Approach

Our Approach

Our starting point in everything we do is the people who choose to live in our developments. What will they want to do here? What type and style of service is appropriate? What kind of living environment do we need to create to generate the right atmosphere and give people the experience they’re looking for?

This philosophy goes right down to the level of detail of considering which brand of coffee to serve and what level of service to offer, and extends through to the type of attitude we look for in the team we recruit to deliver the personal and intuitive approach to service. Each Pegasuslife development offers a unique experience tailored to its location and design.


Clare Bacchus
Customer Experience Director

Clare Bacchus

“It’s about creating a holistic experience that genuinely caters towards the lifestyle people want”

A seat at the table

A seat at the table

The focus is on seasonal eating, local produce and suppliers in spaces that feel like an extension of your own kitchen table.

Every development brings people together over good food and good conversation. The atmosphere is informal and convivial, designed to be a place to bring friends and family together, as well as have a bit of peace and quiet to yourself over a coffee or stiff drink.

Unwind & invigorate

Unwind & invigorate Unwind & invigorate

Put simply, we all want to stay well so that we can continue to do the things we care about.

All our developments prioritise health and relaxation. Some have extensive spa areas have a range of facilities such as swimming pools or steam rooms, while others have dedicated services such as massages to enjoy in the privacy of your home. Our approach is holistic and tailored to individual tastes and preferences.

“Every development is designed to benefit the health and social lives of those who live there”

Attentive & adaptable

The team in our developments all have one thing in common: a ‘can do’ approach to helping residents.

From knowing the best restaurants in walking distance, to signing for parcels in your absence, the service they provide is always relevant and intuitive. They can also assist with organising events, booking services and helping you get the most out of your home.

You may decide you would like extra help at home, if you’re recovering from illness for example and wish to make day-to-day tasks easier. If this is the case, qualified staff from a specialist provider can be arranged to offer you support so that you can adapt your lifestyle on your own terms.

Attentive & adaptable Attentive & adaptable