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Host - Falmouth


Who We Are

PegasusLife is about retirement living, but not as you know it. We are a specialist property developer on a mission to fundamentally change the way retirement property is understood in the UK. We are the new generation, providing breathtaking designs combined with outstanding service.

Helicon is the part of the PegasusLife Group providing property management. It is our job to take care of the developments and make sure that our owners enjoy living in it.

We are looking to recruit a Host for our team at The Fitzroy, Falmouth that will provide the top quality service our ambitions require, putting the customer at the heart of everything we do.


The Role

As a Host at The Fitzroy, you will be the hub of the development, providing a positive and service led approach to developing the community. Being the face of Helicon,  you’ll help everyone settle into their new homes and facilitate the lifestyle they are aiming for. You are the person who brings magic to owning one of our apartments, seizing the opportunities to delight our owners with a service beyond their imagination. You are the first person that everyone turns to for everything; from organising social events such as monthly bake off high tea and sundowner drinks events on the roof terrace, to providing insights about the local area to changing a light bulb!

You will be the fountain of all knowledge of all things local and will build strong and trustworthy relationships with with local contractors and suppliers to ensure the building is maintained to the highest of standards. To live our not for profit approach you will be manage the onsite accounts, taking care of expenditure and ensuring great value for money.

You are our person on the ground. Living our values and service ethos from move in day and beyond, coordinating and initiating new ways of delivering a great living experience through building relationships with the owners and finding out what makes them tick. You will do what it takes to bring the vision of Helicon to life and go above and beyond to surprise and delight customers in their new home. 

What We Are Looking For

We are looking for an intuitive people person who’s empathetic approach, warmth, and insight enables them to build relationships with all of our owners  in the development.  You’ll be used to talking to people and using your instinct to go the extra mile. You will have plenty of energy and positivity to manage our service partners as well as budgets.

Your approach means that you strive to exceed expectations, always putting the customer first, taking a long term view and treating everyone with respect.  Delighting our owners will be your focus, but you are also respectful when dealing with our partners and your colleagues. Motivation is important and you’ll be able to work on your own initiative, but also contribute to the wider PegasusLife team.

As you would expect, our expectations are high and your experience will be key to meeting and exceeding them. You will have worked in a customer facing role, probably in tourism, hospitality or retail, meaning your communications skills will be excellent. You’ll have experienced much of what the local areas has to offer and be empathetic to people's needs. 

We are looking for a part time Host to join the team at our Falmouth development, covering 7 days per week with their colleague. A usual working week is 16 hours, 9.00 am to 1.00 pm Monday – Sunday working on a 4 days on 4 days off rota.

In return, we offer a competitive salary and benefits package. 

How To Apply

If you would like to work with us in changing the sector, please send your CV and covering letter to careers@pegasuslife.co.uk.

This role is subject to an enhanced DBS check. As an equal opportunities employer, the PegasusLife Group welcomes applications from all sectors of the community.